FAQ - Customer service available at +32 497 61 16 16
By buying this product you can collect up to
7
loyalty points
.
Your cart will contain total
7
points
that can be converted into a voucher of
€0.14
.
Conseille de plantation :
1) Sortez la plante du pot .
2) Rincer soigneusement les racines et enlevé un maximun de la laine de roche.
3) Divisez les plantes en plus petites portions.
4) Fixer (avec de la colle ou une fils de peche) les plantes sur les elements de decors votre aquarium en les espaçant suffisament afin qu'elle ne s'ettouffe pas elle meme.
Expédition des colis contenant des plantes pour la France : du lundi au mardi.
Expédition des colis contenant des plantes pour la Belgique, les Pays-Bas et le Luxembourg : du lundi au mercredi.
Pour toute commande passée entre mercredi et dimanche, les plantes seront expédiées la semaine suivante afin de garantir la fraicheur des plantes. Information importante : afin de préserver la qualité des plantes, les commandes sont envoyées UNIQUEMENT entre le lundi et le mercredi.
When will my order containing plants be shipped?
This depends on the country:
For the BENELUX (Belgium, the Netherlands and Luxembourg):
You can place your order until Wednesday 10:00 a.m.
Your order will be shipped between Monday and Wednesday of the same week, depending on the destination.
For France / the rest of Europe :
You can place your order until Monday 10:00 a.m.
Your order will be shipped on Monday or Tuesday of the same week, depending on the destination.
We do this in order to preserve plant quality and send you fresh plants.
How long will delivery take?
Delivery time depends on the carrier you selected.
Usually, it takes between 24 and 72 hours.
How will my order be shipped?
Via the carrier you have selected. You will receive a tracking link by e-mail.
We pack your plants with great care so they arrive fresh at your home.
In winter, we add a heat pack to keep your plants warm.
Where do you deliver?
In most countries of the European Union.
If you are outside the EU, you can contact us by e-mail.
Please note: if you chose delivery to a pickup point, please collect your parcel as quickly as possible.
AquaBota reserves the right to postpone a shipment in case of unfavourable weather conditions.
